TERMS & CONDITIONS
Warranty applies to ARTHUR ZAARO Solid Slab Singapore Sourced Mahogany Tables. We will repair/replace at no charge any Solid Slab Mahogany Table bearing our Trademark for defects in the wood or drying process for a period of 100 years.
We would have made it longer, but don’t want you to think we’re crazy. Warranty excludes normal wear & tear of surface due to normal use. It is expected that Solid Slab Wood surfaces are sanded & refinished every 10 to 20 years - we offer refinishing services at a nominal cost, as do other reputable carpentry shops. It’s been nice to see tables we sold along time ago come back for refinishing & leave brand new again & hope this process continues.
If, during the expected five to seven refinishing works during the next 100 years, it is found that there are any defects in the underlying wood slab, our Warranty remains in effect. This Warranty is transferable upon transfer of ownership of the table. Please create a copy of this for your grandchildren.
You caught us while we are updating some of our Shipping/Returns/Warranty section. Sorry for the inconvenience. If you don’t find what you are looking for, please email us a specifc question and we’ll reply right away. Thanks - AZ
What is your shipping policy?
SINGAPORE shipping is door-to-door via Singpost, Ninja Van etc. or delivery contractor.
INTERNATIONAL DELIVERY: we do a lot of international shipping, but you must EMAIL US (aaron@arthurzaaro.com and/or jess@arthurzaaro.com) because this site does not calculate international shipping rates. Please email us the FINAL DELIVERY ADDRESS (not just the country!) and we can reply within 48 hours or less with rates.
What is your warranty?
All of our solid wood items have a lifetime warranty against defects in the wood or our finishing. Any items with extreme cracking, warping, defective finishes etc. are replaced or refinished free of charge. However, it is rare that this happens because we have very thorough drying/processing/finishing procedures. The warranty does not cover wear and tear from normal use (see Refinishing below).
Refinishing Tables and/or Cutting Boards?
TABLES/BENCHES: Most refinishing issues are due to normal use over an extended period, or accidents (we’ve had nail-polish, cigarette burns, children’s drawings…etc), as well as cutting existing tables in half to make desks, coffee tables etc. Because of the labour involved, we only offer our refinishing services on Arthur Zaaro items. Local 2-way transport is charged (or you can have your table delivered to us) as well as a nominal fee for labour. Please email us to coordinate refinishing.
CUTTING BOARDS: We are currently offering free refinishing while you wait — inclusive of sanding, planing, oiling and polishing on any of our cutting boards. Most customers like them more as they acquire signs of use, but we are happy to make it brand new again if you like. Please email us to coordinate.
What is your return policy?
We try to accommodate changes in plans on un-delivered items by offering credit toward other items when possible. With custom cut items, it is difficult to offer credit. We don’t allow returns on shipped items, but can sometimes take it back and offer credit. Please contact us if you need to return an item. We have done our best to highlight the accurate sizes, shapes and other characteristics of our items through the photos and text on this site.